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Chartered Insurance Institute
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Ensure you are operating compliantly. This section contains narrated presentations that cover essential knowledge around various areas of regulation and compliance that affect the insurance and financial services sector.

Are you still treating customers fairly? Part One

Presenter Branko Bjelobaba FCII Chartered Insurance Practitioner Overview In the first of a two part presentation, Branko Bjel...

Are you still treating customers fairly? Part Two

Presenter Branko Bjelobaba FCII Chartered Insurance Practitioner Overview In the second part of this TCF overview, Branko Bjel...

The FCA – What's New?

Presenter Philippa Hann, Partner, Clarke Willmott LLP Overview The FCA replaced the FSA as the industry regulator in April 20...

Trends in claims against IFAs

Author CMS Cameron McKenna LLP Overview The Financial Services team from CMS Cameron McKenna LLP provides a fascinating insig...

The Financial Ombudsman Service - Processes and Pitfalls

Presenter CMS Cameron McKenna LLP Overview The FOS is the independent public body that plays an integral role in settling dis...

Using Recent Insurance Law to Succeed in Sales and Claims

Presenter Rod Smith FCII FCILA, CII Accredited Advanced Technical Trainer Overview A sound understanding of insurance law is ...

Complaints

Presenter Alan Hornby Chartered Insurance Practitioner Overview Alan Hornby provides an overview of the area of complaints a...

Treating Customers Fairly

Presenter Alan Hornby Chartered Insurance Practitioner Overview Treating customers fairly (TCF) continues to be a focus of t...

Conflicts of interest

Presenter Alan Hornby Chartered Insurance Practitioner Overview Alan Hornby explores the area of conflicts of interest, a to...

Data Protection Act 1998

Presenter Alan Hornby Chartered Insurance Practitioner Overview Alan Hornby delivers an overview of the Data Protection Act ...