This page contains information about how to make a complaint
about a member.
The Chartered Insurance Institute (CII) encourages the highest
professional standards in insurance and financial services
All CII members commit to upholding professional standards when
they join the CII and the Code of Ethics sets out principles which
members are expected to follow. Alleged breaches of the Code are
investigated and disciplinary procedures may be invoked.
Should you suspect a member of mis-conduct, a complaint can be
made by completing the form in the Guide to Complaints against
to Complaints Against Members»
The CII takes all complaints seriously and, where these occur,
follows internal rules laid out in the Disciplinary Regulations and
Disciplinary Procedure Rules.
Regulations 2013 »
Rules 2015 »
It should be noted that:
- The CII has no authority to impose an order for
financial award (including compensation) to the complainant in any
circumstances. If you require financial redress you will need
to submit your complaint to the relevant regulator and/or consider
a claim against the other party's professional indemnity insurance
- Making a complaint against a CII member is not a
substitute for taking legal action where appropriate. If a
complaint is currently or likely to be before the courts then the
complaint will be stayed pending the determination of the
- If the complaint is being investigated by any other
professional or regulatory body or other tribunal, then the CII
will stay the complaint pending the determination of the other
- Not all errors made by a member will necessarily imply
a breach of the Code of Ethics or lead to disciplinary
action. Disciplinary action may be appropriate, however,
where errors are of a significant volume to indicate a possible
lack of professional competence.
- If a member has given advice which, in hindsight, turns
out to have been flawed, and as a result of which you have suffered
loss, this is a matter for their or their firm's professional
indemnity insurers and you may need to seek legal advice on
Is it a Complaint or Whistleblowing?
|Someone making a complaint has
a vested interest in the issue they're complaining about. Someone
blowing the whistle usually has no direct, personal interest in the
dangerous or illegal behaviour they're raising.
Speaking Up »