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Chartered Insurance Institute
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Contact us

Main contact - Customer Service

42-48 High Road, 
South Woodford,
London, E18 2JP

Tel: +44 (0)20 8989 8464




Standard opening hours

Call Centre

8 a.m. - 6 p.m. Monday to Friday
Closed on Saturday and Sunday 


9 a.m. - 5 p.m. Monday to Friday
Closed on Saturday and Sunday


Easter Bank Holiday opening hours

Thursday 29th  - 8 a.m. - 4 p.m. 

Friday 30th - Closed

Monday 2nd  - Closed

Tuesday 3rd - Standard opening hours 


Further information

Central London office

Address: Chartered Insurance Institute, 20 Aldermanbury, London EC2V 7HY.

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CII Face-to-Face Training office


The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.

Providing feedback

We welcome feedback, positive or otherwise, on all aspects of our service, so please don't hesitate to let us know what you think. You'll be providing vital information to help us improve our procedures and processes.

Please only use this facility for providing feedback. It should not be used for general enquiries, these should be directed to

Feedback can be submitted by using the form below (all fields marked * must be completed).

* To prevent automated email spam, you must enter the value shown in the image below:

Please note: Should your feedback  constitute an expression of dissatisfaction, thus a complaint, we will ensure this is dealt with under CII Complaints Policy.

Making a complaint

As part of our commitment to maintaining high levels of customer service, the CII has established a policy to ensure complaints are dealt with swiftly and completely.

So if you are unhappy with any aspect of our service, we welcome your comments. This will help us put things right for you and improve our service in general.

We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints.

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