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By using and browsing the CII website, you consent to cookies being used in accordance with our policy. If you do not consent, you are always free to disable cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. Find out more »

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Contact us

Main contact - Customer Service

Address:
42-48 High Road, 
South Woodford,
London, E18 2JP

Tel: +44 (0)20 8989 8464
Fax:+44 (0)20 8530 3052

Email: customer.serv@cii.co.uk

 

Standard Opening hours

Call Centre

8 a.m. - 6 p.m. Monday to Friday
Closed on Saturday and Sunday 

Reception

9 a.m. - 5 p.m. Monday to Friday
Closed on Saturday and Sunday 

 

Further information

Central London office

Address: Chartered Insurance Institute, 20 Aldermanbury, London EC2V 7HY.

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CII Face-to-Face Training office

Address: 11th Floor, Fountain House, 130 Fenchurch Street, London EC3M 5DJ.

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Tel: +44 (0)20 7283 3117
Fax: +44 (0)20 8530 3052
Email: face-to-facetraining@cii.co.uk

Journalists

For media enquiries only, please contact:

David Ross, Director of Communications on 0207 417 4478

The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.

Providing feedback

We welcome feedback, positive or otherwise, on all aspects of our service, so please don't hesitate to let us know what you think. You'll be providing vital information to help us improve our procedures and processes.

Please only use this facility for providing feedback. It should not be used for general enquiries, these should be directed to customer.serv@cii.co.uk

Feedback can be submitted by using the form below (all fields marked * must be completed).

 
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Please note: Should your feedback  constitute an expression of dissatisfaction, thus a complaint, we will ensure this is dealt with under CII Complaints Policy.

Making a complaint

As part of our commitment to maintaining high levels of customer service, the CII has established a policy to ensure complaints are dealt with swiftly and completely.

So if you are unhappy with any aspect of our service, we welcome your comments. This will help us put things right for you and improve our service in general.

We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints.

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Examinations

Note: If you have any queries about your  examination entry confirmation or permit, please contact admissionpermitenquiries@cii.co.uk.