Central London office
Address: Chartered Insurance Institute, 20 Aldermanbury, London
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CII Face-to-Face Training office
Address: 11th Floor, Fountain House, 130 Fenchurch Street,
London EC3M 5DJ.
Tel: +44 (0)20 7283 3117
Fax: +44 (0)20 8530 3052
For media enquiries only, please contact David Ross, Director of
Communications on 0207 417 4478
The CII is committed to using best practices and implementing
policies and procedures to ensure that customers are dealt with on
a consistent and fair basis. This is reflected in the guidance
notes provided within all our products and services.
We welcome feedback, positive or otherwise, on all aspects of
our service, so please don't hesitate to let us know what you
think. You'll be providing vital information to help us improve our
procedures and processes.
Please only use this facility for providing feedback. It
should not be used for general enquiries, these should be directed
Feedback can be submitted by using the form below (all fields
marked * must be completed).
As part of our commitment to maintaining high levels of customer
service, the CII has established a policy to ensure complaints are
dealt with swiftly and completely.
So if you are unhappy with any aspect of our service, we welcome
your comments. This will help us put things right for you and
improve our service in general.
We take every complaint and comment seriously and are committed
to addressing any issues that lead to complaints.
View the CII complaints