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Chartered Insurance Institute
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Introduction to claims management - two day course


Designed to develop a practical working knowledge of the handling and management of claims, this course covers commercial and personal lines.


  • Role of the claims department
  • Corporate claims philosophy 
  • Quality management 
  • Procedures in a claims department 
  • The need and practice of claims reserving 
  • Methods of dispute resolution and litigation.

Learning outcomes

  • Gain an understanding of the effective management of claims 
  • Share experiences with other claims representatives 
  • Obtain knowledge on current problems facing claims personnel.

Who should attend?

Anybody who has ambitions to be a mentor, supervisor or manager in the claims environment or anybody who has recently arrived in any of these positions or has to handle claims as part of their job. This course will be of benefit to people who are working in an insurance company, an intermediary's office or who are managing their own claims from a non insurance environment.

CPD hours

Attendance of this course awards up to 12 CPD hours where you consider it relevant to your professional development needs.

Book online

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Sold out!

Scheduled dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.