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Chartered Insurance Institute
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Introduction to claims management - one day course


Designed to develop a practical working knowledge of the handling and management of claims. Certain fundamentals of the claims business are covered which, when understood, will allow for consistent practice.


  • The principles of insurance as they apply in practice 
    • Problems with indemnity 
    • What happened to utmost good faith 
    • Subrogation
  • The compensation culture 
  • Important legal cases on negligence and liability 
  • Prudent reserving 
  • Spotting and handling fraud 
  • Fraud detection systems 
    • Hunter 
    • Score 
    • VSA.

Learning outcomes

At the end of the course you will have: 

  • Obtained knowledge of how principles of insurance are applied to claims practices 
  • Gained an understanding of basic fraud issues.

Who should attend?

This course is suited for those employed in personal lines business who wish to understand how the theory of claims is put into practice. It will benefit individuals seeking to better understand the activities of a claims department.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Fees for 2016 courses are below. If booking for 2017 the correct fee will be shown post login during checkout. 

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Sold out!

Scheduled dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.