Cookies on the CII website

By using and browsing the CII website, you consent to cookies being used in accordance with our policy. If you do not consent, you are always free to disable cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. Find out more »

Chartered Insurance Institute
Recently added to my basket
Sorry but there was an error adding this to your basket. Please try adding it again

Vulnerable customers and insurance


In this 30 minute CPD video we talk through the findings of our research into insurance and vulnerable customers, including a look at best practice from other sectors and details of the group's seven key recommendations that insurers and brokers should consider when developing their own strategies across claims, underwriting and broking.

View report

Video presented by Jenny Wakelin, of the New Generation Group.

The full list of authors is;

  • Rahul Gumber ACII Chartered Insurer, Aviva
  • Kate Handley ACII Chartered Insurer, Direct Line
  • Chris Smart DipCII, Ageas
  • Victoria Smith DipCII, HSB Engineering Insurance
  • Jenny Wakelin ACII Chartered Insurer, NFU Mutual