A growing number of firms from across the sector have already
signed up to the 2016 Commitment.
By so doing, they have demonstrated their intention to embed its
principles into their businesses by the end of 2018 and therefore
articulated their support for raising professional standards and
improving consistency of customer service across the sector.
Initial signatories to the 2016 commitment are:
A message from employer supports of the 2016
Over the past year, we have listened carefully to feedback from
all sources and analysed the challenges facing our sector.
Our conclusion is that now is the time to act, publicly and with
We call upon our peers to join us in committing to a common framework for professional
standards, and to implement these standards by the end of
Our employees rightly expect to be supported in the development
of their careers; our customers expect to receive professional
service; and as businesses we share in a desire for a positive
reputation for our profession.
By placing a public focus on professionalism, and committing to
shared and public standards we will realise our vision
- Build a confident, trusted profession.
- Deliver consistently high standards of conduct and competence
which help create better outcomes for customers.
- Provide career paths that attract and retain talented
We believe our proposals are ambitious but realistic, and call
on our peers and colleagues to ensure they are fully