City of London head office
Chartered Insurance Institute
21 Lombard Street
The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.
We welcome feedback, positive or otherwise, on all aspects of our service. You can do this by using the form below.
Please direct all general enquiries to firstname.lastname@example.org
As part of our commitment to maintaining high levels of customer service, the CII has established a policy to ensure complaints are dealt with swiftly and completely.
So if you are unhappy with any aspect of our service, we welcome your comments. This will help us put things right for you and improve our service in general.
We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints.
View the CII complaints policy »