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Chartered Insurance Institute
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Problem solving and decision making - one day course
 

Overview

This interactive course will provide insights and techniques for solving problems and making decisions.

Programme

  • The elements of an effective problem solving and decision making process
  • Defining the problem, clarifying outcomes, identifying and exploring alternatives, choosing a strategy, implementing it and managing the follow up
  • The merits of group and individual problem solving
  • Balancing intuition and analysis, creativity and logic, 'gut feel' and 'hard facts'
  • Selected problem solving and decision making tools will be explained, practised and their merits and applications to workplace scenarios considered by the group. These can include:
    • Root cause analysis
    • Decision tables and decision trees
    • Nominal group technique
    • Matched pairs analysis
    • Force field analysis
    • Cause and effect
    • Pay-off/implementation grids
    • Affinity diagrams and meta planning
  • Observing and understanding the group decision making process
  • How to observe different influencing strategies in group discussions and their pro's and con's
  • Different types of power and how they are used, either to good effect or to the detriment of the group and/or decision
  • What is consensus, when is it the best strategy and what actions can the leader take to create the conditions for true consensus?
  • Facilitation skills - how to facilitate a group problem solving discussion
  • Understanding your preferred way of approaching problems and decisions.

Learning outcomes

At the end of the course you will be able to:

  • Describe the key elements in effective problem solving and decision making
  • Select and use practical tools for defining, clarifying and solving problems
  • Draw on a range of interpersonal skills and techniques to promote effective group problem solving and decision making
  • Create and implement a personal action plan to enhance the effectiveness of their workplace problem solving and decision making
  • How do you respond to problems, gather and process information, make judgments about issues and go about getting things done?
  • The nature of different personal styles and their implications for the various stages of the decision making process.

Who should attend?

This course will benefit delegates from all roles and levels.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Regional venues sold out!

Scheduled regional dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.

London venues sold out!

Scheduled London dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.