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Chartered Insurance Institute
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Customer care - one day course
 

Overview

This insightful course will show delegates just how important great customer service is and how to deliver it.

Programme

  • What customer service and customer care really means to us. Delegates relate their personal experiences of service, good and bad, and how they can use these experiences to their advantage
  • The importance of listening, and how difficult it is to give 100% attention all of the time whilst dealing with customers over the telephone. We will also cover questioning, listening and response skills
  • The importance our attitude has on the call and the difference between good and bad communication skills
  • The importance of making a good first (and last) impression, and how the words we use have specific impact on our customers
  • Different behavioural styles likely to be encountered and how to recognise and adapt accordingly. 

Learning outcomes

At the end of the course you will be able to:

  • Understand what customer service really means
  • Appreciate the importance of good communication skills
  • Acknowledge the importance of having a professional approach to looking after customers.

Who should attend?

Staff at all levels who work in a customer service environment. 

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Regional venues sold out!

Scheduled regional dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.

London venues sold out!

Scheduled London dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.