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Chartered Insurance Institute
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Coaching and developing people - one day course

Overview

This course aims to equip managers with the essential skills for promoting high levels of staff competence and performance.

Programme

  • The aims and benefits of coaching and the role of the coach
  • How coaching compares to our day-to-day roles as managers
  • The challenges associated with coaching - the barriers to effective coaching in the workplace and how to overcome them
  • How to set meaningful goals and objectives for coaching sessions
  • Identifying the coachee's real needs and issues
  • Getting the coachee to talk - questioning and listening skills
  • Encouraging the coachee to take ownership
  • Creating meaningful personal development plans
  • Balancing short term development with longer term career aims
  • Building rapport and a supportive coaching environment
  • Balancing the need for 'support' and 'challenge' to create a high performance culture
  • When to be directive and when to consult
  • Developing personal flexibility - increasing our range of coaching and influencing styles
  • Understanding individuals' career drivers and the implications for workplace coaching. 

Learning outcomes

At the end of this course you will be able to:

  • Describe the role of the coach and the benefits of effective workplace coaching
  • Prepare for, and conduct, effective coaching sessions for others that address their current and longer term development needs
  • Describe their personal coaching styles and the actions they can take to enhance their own effectiveness as coaches.

Who should attend?

The course will benefit managers at all levels.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Regional venues sold out!

Scheduled regional dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.

London venues sold out!

Scheduled London dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.