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Chartered Insurance Institute
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Business communication skills - one day course
 

Overview

This interactive course will examine the vital role communication has within the business, and will equip delegates with the essential skills to effectively communicate in challenging environments. Delegates will learn how their communication style affects certain situations and what they can do to improve this.

Programme

  • How we communicate, both consciously and sub-consciously
  • How our preferences and outlook affect our communication
  • How different pressures and situations affect us
  • Overcoming barriers to effective and constructive communication
  • How the way we interact with each other affects how we interact with customers
  • Techniques and methods of positive communication
  • How to listen actively and understand what is actually being communicated
  • The benefits of re-evaluating the way we communicate and understand more about the way we are perceived by others
  • The impact on customers, both internal and external, of changing the way we communicate.

Learning outcomes

At the end of the course you will be able to:

  • Understand more about what communication really is and the various ways it takes place
  • Consider how they might change their ways of communicating
  • See the benefits of making positive changes
  • Make their team more effective.

Who should attend?

This workshop is suitable for all those looking to improve their communication skills.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Regional venues sold out!

Scheduled regional dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.

London venues sold out!

Scheduled London dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.