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Chartered Insurance Institute
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Intermediate claims handling for brokers - one day course
 

Overview

This thought-provoking course examines the ways claims are handled and explores some of the more involved aspects of claims handling.

Programme

  • Claims management from first reporting
  • Use of outside consultants and experts and their timely appointment
  • Claims investigations
  • Fraud and the use of specialist investigators
  • The principles of insurance as they apply to claims handling
  • Establishing policy liability
  • Establishing liability for losses or damage incurred
  • Negotiating loss settlements
  • Damages for injury and the requirements of evidence
  • Preparing for legal action to defend against or pursue third parties
  • Handling 'long tail' claims and those which will take time to settle. 

Learning outcomes

At the end of the course you will be able to:

  • Better manage claims from first reporting
  • Understand the need for experts and how they are used
  • See how liability is established and also whether the claim is actually covered by the policy
  • Know how more complex claims are negotiated and settled
  • Understand how the legal system works in relation to claims.

Who should attend?

This course is for those who are already handling claims, either as a broker or an insurer. It provides a more in-depth coverage than an introductory level course and will be useful for those taking charge of more serious claims. 

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

Book online

Regional venues sold out!

Scheduled regional dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.

London venues sold out!

Scheduled London dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.