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Post-results services


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Clerical re-check

This service is only available to candidates taking non-multiple choice exams.

Requests for a clerical re-check should be made to Customer Service at the address below. You must apply within 2 weeks of the release date of the results.

This service will include the following checks:

  • that all parts of the script have been marked;
  • the totaling of marks;
  • the recording of marks;
  • the application of any adjustments;
  • the application of any grade boundaries;
  • the application of any special consideration, where applicable.

The CII aim to provide the outcome of the re-check within 10 working days of receipt of the request. If you have booked a re-sit for the same unit and the check results in a pass, the entry fee for this unit will be refunded.

Post-results review of marking

The service is only available to candidates whose result is a fail in any of the written response exams.

Requests for a post-results review of marking should be made to Customer Service at the address below. You must apply within 4 weeks of the release date of the results.

This is a review of the original marking to provide candidates with feedback and to ensure that the agreed mark scheme has been applied correctly. This service will include:

  • a clerical re-check;
  • a review of the original marking;
  • where the review does not result in a pass, a report on areas for improvement will be sent.

The CII aim to provide the outcome within 35 days of receipt of the request. A fee of £84 is payable for this service and is refundable if the review results in a pass. If you have booked a re-sit for the same unit and the review results in a pass, prior to you re-sitting the exam, you can contact Customer Service to claim a refund of the entry fee for this unit.

As part of the quality assurance process, a review of the original marking is carried out by a senior examiner on a sample of scripts prior to results release. Where a script has already been reviewed, the candidate will be notified when they apply for the post results review of marking and given a date by which to cancel their request should they wish to receive a full refund for the service requested. 

Examinations Appeals Policy

The CII is committed to providing fair and transparent processes. The appeals procedure is intended for consideration of circumstances that materially affect a candidate's performance in an assessment where all other available routes for enquiries have been exhausted.

Grounds for an appeal

The grounds for appeal must be related to the CII's procedures or their application. The appeals process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

The principal grounds for appeal are:

  • irregularities in the conduct of an exam;
  • the procedures for question setting, marking and results moderation of exams;
  • extenuating circumstances that were not revealed for valid reasons prior to receipt of the result notification.

Circumstances not accepted as grounds for an appeal

  • Claims of being unaware of, or not understanding the examination rules and regulations.
  • Requests for further reviews of marking of a candidates' work.

Making an appeal

Appeals must be submitted within 28 days of the CII confirming that all other routes of enquiry have been exhausted. A fee for £115 is payable for this service and is refundable if the appeal is successful. If you have booked a re-sit for the same unit and the review results in a pass, the entry fee for this unit will be refunded.

Applications must be made on the Appeals application form, clearly stating the grounds for appeal, to the Deputy Company Secretary at the address given below.

Pdf icon small Download appeals application form »

The CII will send written acknowledgement of the appeal and indicate the period within which the appeal will be considered. The CII will send a written account of the outcome.

The appeals process

The appeals process consists of two stages:

Stage 1 - CII staff 

  • A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed.
  • The outcome of Stage 1 will be notified in writing within 28 days of the appeal notification being received by the CII.

Stage 2 - CII Appeals Panel

If the case is not resolved at Stage 1, it will be referred to the Appeals Panel. Appellants are required to advise the CII if they wish to progress to Stage 2 of the appeals process within 28 days of receiving the outcome of Stage 1.

The Appeals Panel will consist of: 

  • A member of the Qualifications, Examinations and Assessments Committee.
  • A specialist practitioner or an examiner as appropriate.
  • An independent lay member.
  • The Director of Educational Standards or nominated representative will normally act as the non-voting Chair of the Panel.
  • The case will be presented to the Appeals Panel convened by CII.
  • The Appeals Panel is not authorised to further review the marks of candidates' work.
  • The Appeals Panel can instruct CII to reconsider the case and may offer recommendations.
  • The outcome of and a report on the Stage 2 appeal will be provided.

The CII will aim to complete Stage 2 of the appeal process within 45 days of receiving notification that the appellant wishes to progress to Stage 2.

Monitoring of the appeals process (self-assessment)

The CII has procedures in place for monitoring, evaluating and reporting annually on the operation of its enquiry services and appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. The CII share relevant data with the regulatory authorities on request.

In cases where a candidate might be unsatisfied with the outcome of an appeal, they can contact the CII's regulator, the Office of Qualifications and Examinations Regulation (Ofqual) directly. Their website is: www.ofqual.gov.uk

The Chartered Insurance Institute
42-48 High Road
South Woodford
London
E18 2JP
Tel: +44 (0)20 8989 8464
Fax: +44 (0)20 830 3052
Email: customer.serv@cii.co.uk

In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.