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Tony Emms, ACII Chartered Insurer, Faculty Chair
UK Chief Claims Officer - Zurich Insurance Company
Tony joined Zurich in the role of Claims Supply Director in September 2003, having held previous roles as Director for Claims Management and Supply Chain Director at Capita Insurance Services. As Motor Claims Director at Zurich Tony has Operational and Technical responsibility for the management of UK General Insurance Motor claims in sites across the UK and India.
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Benedict Burke ACII
Chief Executive Officer Senior Vice President - Crawford & Company, UK & Ireland
Benedict has spent his entire professional career in loss adjusting and claims management. He joined Crawford in April 2003 as Managing Director, General Insurance with responsibility for operational service delivery. In 2008, he was appointed Chief Executive Officer for UK & Ireland. Over the past few years, Benedict has worked on a number of key strategic projects to take the organisation forward, including the acquisition of Specialist Liability Services (SLS). Benedict is one of Crawford's main spokespeople on industry issues. |
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Lynn Day
Head of GI Operations
The Co-Operative Financial Services
Lynn started her career in claims with Royal Insurance but soon moved to Co-operative Financial Services where she has held a variety of roles in both claims and change management. Since March 2007 she has had overall responsibility for all aspects of claims and since January 2011 has added General Insurance Servicing and Underwriting to her responsibilities.
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David Frost
Director of Technical and Large Loss, RBS Insurance
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Martin Ashfield
Head of Commercial Property Claims, AXA Insurance
Martin joined the insurance industry in 1986 and has remained in the claims arena since then covering a variety of roles across most business classes including operational claims handling, project management, operational management and strategic planning.
Based in the Bolton Centre of Excellence, Martin is responsible for all aspects of Commercial Property and Motor Trade claims in the UK for AXA Insurance, including the operational delivery and cost control, together with the development and implementation of the strategic plans for the Property Supply Chain.
Martin has been part of the ABI Property Working Group and has been involved in industry activity around issues and responses to Surge events.
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Graham Hughes
Divisional Claims Manager - Operations, Allianz
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John Kenny FCII
Consultant
John Kenny joined NFU Mutual in 1988. He has spent his entire career in various senior claims roles. John is Chief Claims Manager at NFU Mutual with overall responsibility for all aspects of claims. He is responsible for claims strategy, reserving, customer service and technical standards. Specialist in high value Personal Injury claims and large Commercial claims management. John is a member of the ABI High Level Group, ABI Property Committee and ABI FOS GI Liaison Committee. |
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Andrew McBride
Claims Director, QBE
Andrew has 20 years insurance experience, principally focused on claims. He began his career with Guardian Royal Exchange, continuing with AXA in a number of senior claims roles, until he left to join AON in 2002. He joined QBE in 2005 and is the Claims Director of QBE European Operations. |
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Stephen Roberts,
Head of UK claims
Brit Insurance
Stephen has 27 years’ claims experience at both insurance and broker companies, dealing with significant claims in liability, property and professional classes in the UK and internationally. Stephen is responsible for defining our UK claims strategy, encompassing our policy of “Treating Customers Fairly” and providing leadership in respect of service-to-client relationships. |
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