Complaints against members

The Chartered Insurance Institute (CII) encourages the highest professional standards in insurance and financial services worldwide.

All CII members commit to upholding professional standards when they join the CII and the Code of Ethics sets out principles which members are expected to follow. Alleged breaches of the Code are investigated and disciplinary procedureres maybe invoked.

Should you or a member be suspected of mis-conduct, a complaint can be made by completing the form in the Guide to Complaints against Members. See: Guide to Complaints against Members (pdf)

The CII takes all complaints seriously and, where these occur, follows internal rules laid out in the Disciplinary Regulations and Disciplinary Procedure Rules.

View Disciplinary Regulations

View Disciplinary Procedure Rules

 

Disciplinary Panel Practice Notes

1. Proceeding in Absence	4. Applying the Civil Standard of Proof
2. The Duty to Give Reasons	5. Conducting Hearings in Private
3. Imposing Sanctions	6. Observers

 

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