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UNITED KINGDOM

Training guides

This set of training guides has been developed by the CII specifically for use with non-qualified staff working in insurance and financial services, whether in service centres or elsewhere.

You are welcome to print single copies only of these guides for use in training. High-quality printed versions are available by special order (multiple copies only). Please contact us with your requirements.

General insurance

Revised June 2008

What is insurance? | The insurance market | Different types of insurance | Arranging cover |
Handling claims | Regulation | About the authors

 

Financial services

Revised June 2008

Financial services in general | Life assurance | Health insurance | Investment products |
Pensions | Mortgages | General insurance | About the author

 

These boxes throw more light on what's been said, with examples and so on.
These boxes provide extra technical detail. You can ignore them if you wish!
These boxes test your understanding.


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