UNITED KINGDOM
Training guides
This set of training guides has been developed by the CII specifically for use with non-qualified staff working in insurance and financial services, whether in service centres or elsewhere.
You are welcome to print single copies only of these guides for use in training. High-quality printed versions are available by special order (multiple copies only). Please contact us with your requirements.
General insurance
Revised June 2008
What is insurance? | The insurance market | Different types of insurance | Arranging cover |
Handling claims | Regulation | About the authors
Financial services
Revised June 2008
Financial services in general | Life assurance | Health insurance | Investment products |
Pensions | Mortgages | General insurance | About the author
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These boxes throw more light on what's been said, with examples and so on. |
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These boxes provide extra technical detail. You can ignore them if you wish! |
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These boxes test your understanding. |
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