UNITED KINGDOM
Training guides
This set of training guides has been developed by the CII specifically for use with non-qualified staff working in insurance and financial services, whether in service centres or elsewhere.
You are welcome to download and print single copies only of these guides for use in training.
General insurance
Revised June 2008
What is insurance? | The insurance market | Different types of insurance | Arranging cover |
Handling claims | Regulation | About the authors
Financial services
Revised June 2008
Financial services in general | Life assurance | Health insurance | Investment products |
Pensions | Mortgages | General insurance | About the author
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These boxes throw more light on what's been said, with examples and so on. |
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These boxes provide extra technical detail. You can ignore them if you wish! |
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These boxes test your understanding. |
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