Cookies on the CII website

By using and browsing the CII website, you consent to cookies being used in accordance with our policy. If you do not consent, you are always free to disable cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. Find out more »

Chartered Insurance Institute
Recently added to my basket
 
Sorry but there was an error adding this to your basket. Please try adding it again
 
 

Soft skills play an important role in career success. This section contains narrated presentations that are designed to help refine your general business and soft skills in order to complement your technical knowledge.

CII Continuing Professional Development Scheme

Presenter Sam Roberts, Area Marketing Manager, CII Overview Following consultation with members, industry experts and other p...

Time Management

Presenter David Kirby, Bluefin Overview With time appearing to become an increasingly scarce commodity, managing what time we...

Effective Communication Skills

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview The key to successful business lies ...

Business writing skills

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview In this presentation Alan Edmonds gi...

Manager's guide to objective setting

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview Alan Edmonds looks at a manager's gu...

An introduction to management styles

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview In this presentation Alan Edmonds gi...

Managing the team, the task and the individual

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview In this presentation Alan Edmonds di...

Interviewing techniques

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview In this presentation Alan Edmonds pr...

Appraisal interviewing

Presenter Alan Edmonds BSc (Hons) Dip BS ACII Chartered Insurance Practitioner Overview In this presentation Alan Edmonds lo...

Delegation

Presenter Chris Parslow Overview Chris Parslow delivers a presentation on the core management skill of delegation. Thi...

Giving feedback

Presenter Chris Parslow Overview Chris Parslow explores a skill that anyone with responsibility for staff, their performanc...

Influencing others

Presenter Chris Parslow Overview Chris Parslow looks at the art of influencing others. Winning other people round to your p...

Situational leadership

Presenter Chris Parslow Overview Here Chris Parslow provides a brief overview of leadership styles and skills. The ability ...

Preparing for recruitment interviewing

Presenter Chris Parslow Overview Finding the right person for your team is crucial for its continued high performance and h...

Conducting recruitment interviewing

Presenter Chris Parslow Overview Selecting the right person to be a member of your team is challenging. There is no foolpro...

Presentation skills

Presenter Chris Parslow Overview Chris looks at how to prepare a presentation systematically and how to present it with con...

Conducting disciplinary procedures

Presenter Chris Parslow Overview As a manager you need to ensure that appropriate standards of performance and behaviours a...

Recruitment within the law

Presenter Donna Shoesmith Overview Finding the right person for a role is a tough task. There is a lot to consider if you wan...

Core management skill of coaching

Presenter Chris Parslow Overview Chris looks at the core management skill of coaching. You've probably heard people ta...

Planning and implementing change

Presenter Chris Parslow Overview Winning hearts and minds is always challenging when change is being introduced, and not ju...