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Chartered Insurance Institute
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Reference resources

A collection of specialist sources that provide quick facts, background and/or technical information.

Audio presentations
A selection of narrated presentations delivered by subject matter experts covering a variety of technical, regulatory, general business and soft skills topics.

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Classes of insurance

Brief and accessible introductions to the various classes of insurance.

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Dictionaries
Several dictionaries and glossaries covering insurance, banking, finance and management terms. 

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Fact-files
Over 50 in-depth technical guides covering key industry topics as well as less familiar or specialist areas, written by experts in the field and regularly updated.

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Soft skill guides
A collection of downloadable eBooks covering soft-skill topics such as customer services, diversity in the workplace, Social Media, managing people, report writing, interviewing, project management and many more. 

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Subject gateways

Subject gateways are topic specific lists of selected resources intended to aid members in finding content to support their research and learning needs. They provide links to eBooks, online lectures, articles and reports, as well as references to hardcopy materials held in the CII Library. 

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Reference resources

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