To track whether and to what extent raising professional
standards in GI has improved the experience and outcomes for retail
and SME consumers.
- Value insurance more?
- Find insurance easier to access?
- Find information more understandable?
- Have the cover they need?
- Get better service?
- Have more confidence in the industry?
- What lessons can the industry learn about professionalism?
Which changes would improve the consumer experience
What other factors are influencing attitudes and