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Insurance Broking

The Financial Ombudsman Service and general insurance »
The Financial Ombudsman Service (FOS) provides a cost-effective and informal means of resolving financial services disputes, including those relating to general insurance. It can consider disputes between the insurer and the policyholder or between an intermediary and client, investigating complaints against regulated firms from consumers and small businesses and awarding compensation of up to £150,000 in any case.
The Insurance Act and contract reform »
David Hertzell, outgoing Law Commissioner for England and Wales on commercial law, talked about the Law Commission's reform of insurance contract law in this half hour continuing professional development video recorded for the CII faculties. The Bill mainly reforms the Marine Insurance Act 1906 but it also impliments the 2010 Third Party Rights Against Insurers Act.  The video was recorded just before the Bill finally became the Insurance Act 2015 on 1 February 2015.
Legal developments in claims December 2014 »
The latest update from the Forum of Insurance Lawyers (FOIL) on recent legal developments produced for the Claims Faculty.
Flood Re update December 2014 »
Brendan McCafferty, chief executive officer of Flood Re provided an update on progress of the move designed to ensure affordable flood cover for the vast majority of UK personal lines customers at the CII Faculties Regional Market Forum in Belfast on 11 December. The session was recorded as an audio file. Following the presentation the Government has confirmed the deal - full details below.
EU update: Insurance Mediation Directive update and EIOPA’s third insurance consumer trends report »
A CII briefing on the latest developments in Europe including the Insurance Mediation Directive and EIOPA's third insurance consumer trends report.
CII Public Affairs update winter 2014 edition »
The CII's Public Affairs updates contain news from Westminster and Whitehall, Europe and the regulator. This edition covers the Chancellor's Autumn Statement, the Smith Commission on devolving powers to the Scottish Parliament and the latest on the guidance guarantee.
New regulatory framework for insurance »
As a result of two separate but related developments (Solvency II implementation and consequential changes to banking regulation) the two financial regulators - the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) - have published linked consultation papers setting out suggested changes to significant aspects of insurance regulation. 
Cyber crime and the evolution of Phishing »
Cyber security intelliegence specialist Andy Crocker provides an insight into cyber crime and in particular Phishing which is rapidly evolving. Cyber criminals are deploying more and more, sophisticated methods of attack, to try and steal data from client lists to banking details or personal private financial information. We will look at how social engineering as an attack vector has increased the success rate of attacks for the cyber criminal and how cyber security can no longer be left to a few specialists but has now become the responsibility of everyone. 
Money Laundering explained »
In this half hour video we focus on what money laundering is; who does it and why; how it works; the scale of the problem; who is affected by money laundering and finally how you detect this criminal activity and investigate it.
The CII's qualifications framework is changing »
In this short video, Ant Gould, CII director of faculties outlines impending changes to the Chartered Insurance Institute's qualifications framework, why we have put these changes in place and what this will mean to those studying for our exams. He also talks to some of those who have been involved in taking our qualifications recently to garner their views on the changes.
Legal developments in claims November 2014 »
The latest update from the Forum of Insurance Lawyers (FOIL) on recent legal developments produced for the Claims Faculty.
An interview with Caroline Wayman, Chief Ombudsman »
In this 20 minute video interview, Caroline Wayman, chief executive & chief ombudsman at the Financial Ombudsman Service talks to Ant Gould, CII director of faculties about the ombudsman's approach to general insurance. 
Public Interest Awards 2015 shortlist published »
The Chartered Insurance Institute has announced the shortlist for the second annual CII Public Interest Awards, and would like to congratulate all of the finalists following a rigorous judging process. The awards will be presented at a prestigious ceremony on 12 February 2015 at the East Wintergarden in London's Canary Wharf.
Crowd-funding and peer-to-peer lending »
This year has seen a dramatic increase in crowd-funding activities and peer-to-peer finance. In order to bring the advisory sector up to speed with these important developments, a conference was organised to familiarise intermediaries and advisers with all aspects of these emerging new asset classes. 
Embracing a New Generation »
As this year's New Generation group members attend their first event, Ant Gould looks ahead to the full programme that awaits them.



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