The rise of high performance analytics and big data »
Professor Andy Neely, director, Cambridge Service Alliance and
Neil Carden, director of insight and planning, the Co-Operative
Group, talk about the value that insurers could derive from high
performance analytics and big data in areas as diverse as customer
segmentation, product development, pricing and fraud intervention
in this Barbon lecture.
Periodical Payment Orders explained »
Andrew Kerr provides an overview of the development and
implementation of Periodical Payment Orders, how they have
developed, how they operate in practice, the advantages and
disadvantages to both claimants and to compensators and a look at
what the future may hold.
How brokers should use insurer ratings »
Stuart Shipperlee provides an overview of what brokers should be
conscious of when considering insurer security and using ratings
when monitoring market security.
Upon the door of every cottage... Protecting the public through general insurance »
Against the backdrop of continuing public dismay and
disenchantment with the broader financial services sector, the job
of making sure general insurance is facing up to the challenges
ahead is pressing. Our report, Upon the door of every
cottage... Protecting the public through general insurance
examines a number of these challenges through the contributions of
leading industry figures.
The implications of UK longevity »
In this Barbon lecture Professor Leslie Mayhew, professor of
statistics, Cass Business School and Nigel Cooke, chief actuary,
HSBC Life (UK)look at the challenges facing society from the
explosion in the UK's elderly population, the profound implications
for product development and risk-based pricing.
The regulation of general insurance intermediaries »
The latest changes to the regulation of intermediaries, and
banks (who both sell insurance and own intermediaries) began in
April 2013 when all existing regulators and regulations were
replaced by no less than three UK regulators.
CII Professional Standards Board publishes annual report 2012 »
The Professional Standards Board (PSB) of the Chartered
Insurance Institute (CII) has highlighted the importance of the
financial services and general insurance professions actively
supporting robust self regulation in its Annual Report 2012.
Chairman David McIntosh QC (Hon) also sets out the purpose and
composition of the PSB, and looks at how the sector is progressing
against the public interest challenge of improving professional
standards as well as prospects for the future in a supporting video
Does size matter? Comparing and contrasting large brokers with small »
Steve Hearn talks about the relative strengths of large and
small brokers and what changes both types of business may need to
make in the future to continue to meet their clients' changing
Best practice in occupational disease claims »
In this half hour CPD video Alison Woolston, head of Garwyn's
occupational disease unit, explains the most common
occupational diseases and the industries which are typically
affected, provides a summary of the main legislation and case law
applicable, discusses the best claims handling strategies and what
businesses can do to protect themselves. The occupational disease
claims covered include Noise Induced Deafness, Hand Arm Vibration
Syndrome, Asbestos related illnesses, occupational Asthma,
work-related upper limb disorders and stress.
Engaging the digital consumer »
In this recent Barbon lecture, Brian McBride, chairman of ASOS
looks at the changing face of customer interaction and how to
engage the digital consumer. Trevor Matthews, executive
director and chairman, developed markets, Avivaa, respondied on
behalf of the insurance profession.