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I can’t access Discovery – what might be wrong?

Here is a list of suggestions to troubleshoot any difficulties you might have accessing Discovery.

Does your institution or business have a subscription to any EBSCO services?

EBSCO is the provider of Discovery. If your university, college or business has a subscription to any EBSCO services, and you are attempting to access the CII's subscription on your work/college network, your browsing history might confuse the security settings that permit access to the resource.

Clearing your cache should resolve this problem. Guidelines on how to do this for different browsers can be found online.

Alternatively, if you would like assistance, please contact knowledge@cii.co.uk.

How have you accessed the link to  Discovery?

Access to the CII's subscription to Discovery works by referring URL.

This means that it is only possible to access the resource from the link on the CII website. Permalinks that you have created, saved links in your browser and links to articles sent by email will come up with a login message.

If this happens, go back to the CII website and access the resource via the link given.

What type of device are you using to access Discovery?

As of June 2014, there is a known bug with the mobile interface. Articles linked to by permalinks do not display the link to the PDF. (This will only affect you if you are accessing the link from somewhere like Revisionmate).

To resolve this, search for the article via the main search on Discovery. You should then be able to access the PDF.

What type of resource are you trying to access?                

Not all resources on Discovery can be accessed online. Some resources will be records from the CII's library catalogue.

All resources that are available online through Discovery will be clearly marked as such in the search results. Please see the guide to different resources on Discovery.

Is someone else accessing the resource?

For some online resources, we only have a one-seat user login (that is, only one person can access that resource at a time.) If you encounter a message saying that someone else is using the resource, please try to access it a little later.

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