Here is a list of suggestions to troubleshoot any difficulties
you might have accessing a resource via Discovery.
What type of resource are you trying to
Not all resources on Discovery can be accessed online. Some
resources will be records from the CII's library catalogue in hardcopy format. Such
records look like the below image. Note the location indicates the
item is held in "London/Library".
All resources that are available online through Discovery will
be clearly marked as such in the search results. Please
see the guide on How to recognise
different resources on Discovery.
Is someone else accessing the resource?
For some online resources, we only have a one-seat user login
(that is, only one person can access that resource at a time.) If
you encounter a message saying that someone else is using the
resource, please try to access it a little later.
If an ebook is checked out is there any way for me to
check when it will be returned?
This will depend on the number of users who are in the hold
queue and when they placed the hold. We have check-outs set for up
either 7 days or 28 days depending on the title (this is due to
licensing agreements with the publisher) and holds are kept for two
days, so it could be 7 / 28 days before one user is done with it.
You can check the number of users that are in the hold queue in the
message shown above. When no other users are in the hold queue in
front of you would be notified, and would have two days
to sign in and download the title.
I've tried downloading an ebook only to receive a
non-descript error message. Upon closer inspection of the detailed
record I see that 0 copies are available. Is this normal
notification behaviour when there are no copies
No, when a book is in use you should receive a notification like
the one shown in the image below.
If a record shows "0 copies available", please contact
firstname.lastname@example.org as this will most likely be a
How can I reserve an ebook that is currently checked
You can reserve a book by clicking on the "place hold" link that
appears in the notification message (see image above). You will be
notified when the book becomes available.