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Chartered Insurance Institute
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Vulnerable customers and insurance

Video

In this 30 minute CPD video we talk through the findings of the CII New Generation Group research into insurance and vulnerable customers, including a look at best practice from other sectors and details of the group's seven key recommendations that insurers and brokers should consider when developing their own strategies across claims, underwriting and broking.

View the New Generation Group report

The video is presented by Jenny Wakelin, a member of the New Generation Group. The full list of authors is:

  • Rahul Gumber ACII Chartered Insurer, Aviva
  • Kate Handley ACII Chartered Insurer, Direct Line
  • Chris Smart DipCII, Ageas
  • Victoria Smith DipCII, HSB Engineering Insurance
  • Jenny Wakelin ACII Chartered Insurer, NFU Mutual