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Claims

SIMR, conduct rules, approved persons »
A briefing covering the forthcoming Senior Insurance Managers Regime (SIMR), changes to conduct rules and the reformed approved persons regime. 
Face to face with the Chief Ombudsman »
Caroline Wayman, chief executive & chief ombudsman at the Financial Ombudsman Service spoke to the CII Faculties about pricing, non-disclosure,  fair and reasonable, some of the organisations new ways of working and upcoming complaint handling rule changes.
Accelerated learning and memory techniques »
In this Insurance Institute of London revision lecture, Rob Murray, ACII, Partner, Lane Clark & Peacock and General Insurance Actuary of the Year 2012, outlined, with practical examples, a number of different memory techniques to assist students when preparing for exams or wider business or personal situations.
Price optimisation for insurance - optimising price; destroying value? »
Price optimisation is on the rise in UK insurance, driven by the insight that underwriters gain from big data. Yet it is proving a divisive practice, with US regulators increasing banning its use in personal lines markets.
Marine Insurance »
A reflection on the current state of the sector.
Sian Fisher CII CEO »
The CII's new CEO Sian Fisher talks about the role and shares some of her early observations and comments on the likely future direction for the institute.
Legal developments in claims March 2016 »
The latest update on legal developments impacting insurance claims provided by the Forum of Insurance Lawyers.
Ethical Culture: Developing a culture of responsibility in a regulated environment »
Ethical culture: Developing a culture of responsibility in an regulated environment, part of the CII ethical culture series, considers how financial services regulation impacts on the development of an ethical culture. It covers the introduction of the Senior Insurance Managers Regime and the Senior Managers & Certification Regime for banking. 
Changing behaviour, changing attitudes »
Changing the way you and your team do things is not just about learning new skills but about adapting and changing behaviours. In this half hour CPD video we look at how to drive cultural and behavioural change with specialist Katrina Rafferty.
CII Public Interest Awards 2016 shortlist revealed »
The shortlist for the CII's annual Public Interest Awards has been revealed. The awards, now in their third year, cover a wide variety of categories in customer service, journalism, corporate social responsibility and PR. All entries were judged by a panel of experts examining how individuals, teams and organisations have demonstrated that they do the most to educate, inform and benefit buyers of personal and commercial insurance in the UK.
How to improve your chances of passing CII Insurance Examinations »
In this second of four IIL revision lectures in 2016, Chris Paine and Len Wilkins, two senior examiners and lecturers, provided top tips and techniques to help students improve their chances of passing their CII examinations.
Claims Career Pathways »
The CII Claims Faculty board has launched an interactive Claims Career Pathway designed to provide an indicative career path for those interested in exploring a career in the claims area. 
CII Public Affairs Update Issue 1 2016 »
The CII's Public Affairs updates contain news from Westminster and Whitehall, Europe and the regulator. This issue covers the new FCA Chief Executive, the Bank of England and Financial Services Bill and the implementation of the Insurance Distribution Directive.  
The Last Generation? »
An expert analysis into the issues and agreements made at the Paris climate change conference and their implications for insurance.
Insurance Fraud Task Force final report »
A briefing summarising the detailed findings and recommendations of a task force looking into insurance and claims fraud.

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