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Claims

Brand and reputation insurance for SMEs »
The CII Insurance Broking Faculty new generation group is calling for brokers and insurers to rise to the challenge of providing brand and reputation risk protection for small and medium sized enterprises. The group's in-depth and well researched paper looks in detail at the need for brand and reputation risk cover; the barriers to insurer participation; the level of coverage currently available; and most importantly how the insurance industry can and should respond. 
Defra on flooding and property level resilience »
In this half hour Faculty video, Robbie Craig, policy officer at the Department for Environment, Food and Rural Affairs outlines the Government's perspectives and policies with regard to UK property level resilience and UK flooding.
Apres mon deluge: Flood Re as a response to large-scale climate risk »
Flood Re is a flood 're-insurance' scheme to help support households at highest flood risk. Mark Hoban describes how the scheme works and how it is a temporary solution until the industry can develop more reflective pricing.
The Insurance Fraud Task Force - the problem and conclusions »
Insurance fraud costs the industry an estimated £3bn a year, plus another estimated £200m a year is spent combatting it. The government's Insurance Fraud Task Force has come up with some solutions.
How to use LinkedIn as a sales tool »
In this video we look at the practice of social selling, why is it relevant to insurance brokers and others, and provide some practical advice and insight on how to get involved, with a particular focus on getting the best out of LinkedIn. Presented by Melanie Palmer, editor of The League of Brokers which was founded by Konsileo, an insurance tech startup.
Recent developments in quantum »
This fact file was last updated by Alan Peck in November 2017. Personal injury litigation produces probably more cases than anything else in the UK courts. Many more claims are dealt with by insurance companies and their agents and settled prior to litigation. There have been significant recent developments in the way the law compensate individuals who have suffered personal injuries as a result of the fault of others.  This Fact File deals with recent developments in the law which impact awards of compensation by the UK courts following civil litigation.  It deals primarily with significant changes in the law as it affects the quantum of damages in personal injury cases since 1992. This date has been chosen as it coincides with the first edition of the Judicial Studies Board (now the Judicial College) publication: Guidelines for the Assessment of General Damages in Personal Injury Cases. The Guidelines are now in their 14th edition (Sept. 2017).
Insurance Apps »
It is projected that next year there will be more than 250 billion app downloads worldwide. Luke Holloway takes a look at how the insurance industry is capitalising on this ever-expanding distribution channel.
SIMR, conduct rules, approved persons »
A briefing covering the forthcoming Senior Insurance Managers Regime (SIMR), changes to conduct rules and the reformed approved persons regime. 
Price optimisation for insurance - optimising price; destroying value? »
Price optimisation is on the rise in UK insurance, driven by the insight that underwriters gain from big data. Yet it is proving a divisive practice, with US regulators increasing banning its use in personal lines markets.
Accelerated learning and memory techniques »
In this Insurance Institute of London revision lecture, Rob Murray, ACII, Partner, Lane Clark & Peacock and General Insurance Actuary of the Year 2012, outlined, with practical examples, a number of different memory techniques to assist students when preparing for exams or wider business or personal situations.
Face to face with the Chief Ombudsman »
Caroline Wayman, chief executive & chief ombudsman at the Financial Ombudsman Service spoke to the CII Faculties about pricing, non-disclosure,  fair and reasonable, some of the organisations new ways of working and upcoming complaint handling rule changes.
Marine Insurance »
A reflection on the current state of the sector.
Sian Fisher CII CEO »
The CII's new CEO Sian Fisher talks about the role and shares some of her early observations and comments on the likely future direction for the institute.
Legal developments in claims March 2016 »
The latest update on legal developments impacting insurance claims provided by the Forum of Insurance Lawyers.
Ethical Culture: Developing a culture of responsibility in a regulated environment »
Ethical culture: Developing a culture of responsibility in an regulated environment, part of the CII ethical culture series, considers how financial services regulation impacts on the development of an ethical culture. It covers the introduction of the Senior Insurance Managers Regime and the Senior Managers & Certification Regime for banking. 

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