SIMR, conduct rules, approved persons »
A briefing covering the forthcoming Senior Insurance Managers
Regime (SIMR), changes to conduct rules and the reformed approved
Face to face with the Chief Ombudsman »
Caroline Wayman, chief executive & chief ombudsman at the
Financial Ombudsman Service spoke to the CII
Faculties about pricing, non-disclosure, fair and
reasonable, some of the organisations new ways of working and
upcoming complaint handling rule changes.
Accelerated learning and memory techniques »
In this Insurance Institute of London revision lecture, Rob
Murray, ACII, Partner, Lane Clark & Peacock and General
Insurance Actuary of the Year 2012, outlined, with practical
examples, a number of different memory techniques to assist
students when preparing for exams or wider business or personal
Price optimisation for insurance - optimising price; destroying value? »
Price optimisation is on the rise in UK insurance, driven
by the insight that underwriters gain from big data. Yet it is
proving a divisive practice, with US regulators increasing banning
its use in personal lines markets.
Marine Insurance »
A reflection on the current state of the sector.
Sian Fisher CII CEO »
The CII's new CEO Sian Fisher talks about the role
and shares some of her early observations and comments on the
likely future direction for the institute.
Legal developments in claims March 2016 »
The latest update on legal developments impacting insurance
claims provided by the Forum of Insurance
Ethical Culture: Developing a culture of responsibility in a regulated environment »
Ethical culture: Developing a culture of responsibility in an
regulated environment, part of the CII ethical culture series,
considers how financial services regulation impacts on the
development of an ethical culture. It covers the introduction of
the Senior Insurance Managers Regime and the Senior Managers &
Certification Regime for banking.
Changing behaviour, changing attitudes »
Changing the way you and your team do things is not just about
learning new skills but about adapting and changing behaviours. In
this half hour CPD video we look at how to drive cultural and
behavioural change with specialist Katrina Rafferty.
CII Public Interest Awards 2016 shortlist revealed »
The shortlist for the CII's annual Public Interest Awards has
been revealed. The awards, now in their third year, cover a wide
variety of categories in customer service, journalism, corporate
social responsibility and PR. All entries were judged by a panel of
experts examining how individuals, teams and organisations have
demonstrated that they do the most to educate, inform and benefit
buyers of personal and commercial insurance in the
How to improve your chances of passing CII Insurance Examinations »
In this second of four IIL revision lectures in 2016, Chris
Paine and Len Wilkins, two senior examiners and lecturers, provided
top tips and techniques to help students improve their chances of
passing their CII examinations.
Claims Career Pathways »
The CII Claims Faculty board has launched an interactive
Claims Career Pathway designed to
provide an indicative career path for those
interested in exploring a career in the claims area.
CII Public Affairs Update Issue 1 2016 »
The CII's Public Affairs updates contain news from Westminster
and Whitehall, Europe and the regulator. This issue covers the new
FCA Chief Executive, the Bank of England and Financial Services
Bill and the implementation of the Insurance Distribution
The Last Generation? »
An expert analysis into the issues and agreements made at the
Paris climate change conference and their implications for
Insurance Fraud Task Force final report »
A briefing summarising the detailed findings and recommendations
of a task force looking into insurance and claims fraud.