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Chartered Insurance Institute
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Claims

Claims newsletter 2004 summer issue »
The Chartered Insurance Institute (CII) and the Chartered Institute of Loss Adjusters (CILA) have joined forces to set up a Faculty of Claims to promote professionalism, competence and qualifications at all levels in the claims community ...
The Faculty of Claims: leading the market in claims handling »
The Chartered Insurance Institute (CII) and the Chartered Institute of Loss Adjusters (CILA) have launched a joint faculty to support the needs of individual members and the organisations they work for. Fiona Andrews, CII manager of the Faculty of Claims, unveils the plan.
Putting claims in the forefront at R&SA »
Royal & SunAlliance is reshaping its entire UK claims operation to meet customer needs better at lower cost. We spoke to the man leading that transformation - R&SA's UK claims director, Rod Kitchen.
Using CCTV to prevent loss »
Closed-circuit television (CCTV) has a well-established capability to deter and detect crime in both public and private sector applications for well over two decades. Its key benefit lies in the ability to observe and record images from multiple locations simultaneously without incurring high revenue costs.
The management revolution »
New thinking will change how insurance managers handle their business, reports John Jackson

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