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Claims

Supporting strategic objectives or another compliance exercise? Understanding corporate risk culture in insurance

20 May 2013
This Thinkpiece looks at some preliminary findings from a CII member survey, drawing some conclusions regarding cultures and attitudes towards corporate risk management in the insurance sector. It is part of a ...

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Legal developments in claims April 2013

30 April 2013
In the first of a new series of updates, the Forum of Insurance Lawyers (FOIL) provides an overview of recent legal developments for Claims ...

The rise of high performance analytics and big data

26 April 2013
Professor Andy Neely, director, Cambridge Service Alliance and Neil Carden, director of insight and planning, the Co-Operative Group, talk ...

The big data rush

26 April 2013
Research, conducted by Marketforce, the Chartered Insurance Institute  and the Chartered Institute of Loss Adjusters in conjunction wi ...

Periodical Payment Orders explained

26 April 2013
Andrew Kerr provides an overview of the development and implementation of  Periodical Payment Orders, how they have developed, how the ...

Upon the door of every cottage... Protecting the public through general insurance »
Against the backdrop of continuing public dismay and disenchantment with the broader financial services sector, the job of making sure general insurance is facing up to the challenges ahead is pressing. Our report, Upon the door of every cottage... Protecting the public through general insurance examines a number of these challenges through the contributions of leading industry figures.
Regulation of general insurance business »
The latest changes to the regulation of insurers and banks (who both sell insurance and own insurers) began in April 2013 when all existing regulators and regulations were replaced by no less than three UK regulators.
The regulation of insurance companies »
The latest changes to the regulation of insurers and banks (who both sell insurance and own insurers) began in April 2013 when all existing regulators and regulations were replaced by no less than three UK regulators.
CII Professional Standards Board publishes annual report 2012 »
The Professional Standards Board (PSB) of the Chartered Insurance Institute (CII) has highlighted the importance of the financial services and general insurance professions actively supporting robust self regulation in its Annual Report 2012. Chairman David McIntosh QC (Hon) also sets out the purpose and composition of the PSB, and looks at how the sector is progressing against the public interest challenge of improving professional standards as well as prospects for the future in a supporting video presentation.
Best practice in occupational disease claims »
In this half hour CPD video Alison Woolston, head of Garwyn's occupational disease unit, explains the most common occupational diseases and the industries which are typically affected, provides a summary of the main legislation and case law applicable, discusses the best claims handling strategies and what businesses can do to protect themselves. The occupational disease claims covered include Noise Induced Deafness, Hand Arm Vibration Syndrome,  Asbestos related illnesses, occupational Asthma, work-related upper limb disorders and stress.
EU passenger liability regulation and the Athens Convention »
The EU Passenger Liability Regulation 2009 (PLR) is the European version of the Athens Convention 2002. In this lecture, Jonathan Hare examines the challenges faced by the insurance industry following the introduction of the PLR at the end of 2012.
The new and emerging risk landscape »
In this insightful Barbon lecture, filmed in March, Professor Ian Goldin, director, Oxford Martin School and professor of globalisation and development, University of Oxford talks about the new and emerging risk landscape, forecasting patterns, trends and hotspots.  
CII appoints new chair of claims faculty board »
David Bonehill, claims and risk services director at Ecclesiastical Insurance Group, has been appointed as the new chairman of the Claims Faculty board of the Chartered Insurance Institute (CII).
The Extended Claims Portal - a user's guide »
The chairman of Claims Portal, the company which runs the electronic claims portal,  provides an update for users of the existing RTA portal and more importantly prospective users of the extended Claims Portal for Road Traffic Accident (RTA), employers' liability and public liability claims. 
Water damage claims management & handling »
In this half hour CPD video Nick Deakin provides an up to date insight into the management of water damage claims - in particular escape of water, flood, burst pipe and storm claims in the UK household claims market. He covers the scale of the problems, the different characteristics and technical challenges of the different claims and how the industry is addressing the challenges of climate change through the Climatewise Sustainable Claims Guidelines.
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