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FACULTY FOCUS
Claims Faculty
Raising standards and levels of professionalism across the claims community
The Chartered Insurance Institute and the Chartered Institute of Loss Adjusters have joined forces to set up a Claims Faculty to promote professionalism, competence and qualifications at all levels in the claims community.
For further information on the faculty click here. This is the official archive of the faculty.
Please note the documents listed on this page are available to members only unless indicated otherwise. If you are not already logged in you will be asked to do so before the required file is delivered.
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Technical Focus | Regulatory News | Legal Digest | Reports, news and other items | CII Faculty Xpress | Professional Pointers (2006–2008) | Newsletter (2004–2005)
| Presentations (2004–2005) | Also on this site ...
Technical Focus
For earlier articles see Professional Pointers.
NO 1 (MARCH 2008)
Government intervention in asbestos litigation
By Steve Thomas, FCII, Chartered Insurer
UK general insurance technical claims manager, Zurich
NO 2 (MAY 2008)
Claims process reform
By David R Southwell
UK personal injury claims manager, Zurich
SPECIAL ISSUE (JUNE 2008)
Senior management responsibilities: the FSA’s new approach to pursuing enforcement action against approved persons
By Nathan Willmott
Partner, Berwin Leighton Paisner LLP
NO 3 (JULY 2008)
Using CCTV to prevent loss
By Pauline Norstrom
CCTV section chairman, British Security Industry Association
NO 4 (SEPTEMBER 2008)
The Financial Services Compensation Scheme: a vital safety net for the financial sector
By Jonathan Clark
Director of claims, Financial Services Compensation Scheme Ltd
NO 5 (NOVEMBER 2008)
Ministry of Justice motor claims process: the reform agenda for 2009
By Jonathan Coatman
Claims controller, Strategic Claims Team, QBE
NO 6 (DECEMBER 2008)
The credit crunch: a guarantee of rising fraud?
By Richard Pilkington, ACII
Technical claims manager, NFU Mutual
NO 7 (FEBRUARY 2009)
Notification of circumstances
By Graham Brown, Karen Boto and Elizabeth Barratt
Davies Arnold Cooper LLP
NO 8 (MAY 2009)
CBI – an increasing global claims risk
By the Crawford UK Technical Committee
Crawford & Company, UK & Ireland
NO 9 (JULY 2009)
Green reinstatement
By Roy Shevlin
Head of Specialist Adjusting Network, Cunningham Lindsey
NO 10 (SEPTEMBER 2009)
Asbestos in domestic properties
By Tim Merrell
bSure Testing Ltd
NO 11 (NOVEMBER 2009)
You've found me a house; now what about all the extras?
By Sean Ball
Cunningham Lindsey
NO 12 (JANUARY 2010)
Fraudsters don't wear silly hats
By John O'Neill
Cunningham Lindsey
NO 13 (MARCH 2010)
Snow and ice: claims and blame
By Jonah Lee
Zurich
Regulatory News
For earlier news see Professional Pointers.
No 1 (February 2008)
No 2 (March 2008)
No 3 (April 2008)
No 4 (May 2008)
No 5 (June 2008)
No 6 (July 2008)
No 7 (August 2008)
No 8 (September 2008)
No 9 (October 2008)
No 10 (November 2008)
No 11 (December 2008)
No 12 (January 2009)
No 13 (February 2009)
No 14 (March 2009)
No 15 (April 2009)
No 16 (May 2009)
No 17 (June 2009)
No 18 (July 2009)
No 19 (August 2009)
No 20 (September 2009)
No 21 (October 2009)
No 22 (November 2009)
No 23 (December 2009)
No 24 (January 2010)
No 25 (February 2010)
No 26 (March 2010)
Legal Digest
This series of legal articles is being published in association with all of the CII's general insurance faculties. The following articles are published in association with the Claims Faculty. For a full list of articles click here.
NO 7 (MARCH 2008)
The Civil Justice Council: funding options and proportionate costs
Funding – CJC proposals
NO 18 (APRIL 2008)
Reservations of rights and late notification
Kosmar Villa Holidays Plc v Trustees of Syndicate 1234
Court of Appeal 29 February 2008
Conditions precedent – reservation of rights – waiver and estoppel
NO 24 (MAY 2008)
Solicitors' liability for delayed litigation
Hibbert Pownall Newton v Whitehead and McLeish
Court of Appeal 4 April 2008
Professional indemnity – solicitors – assessment of loss
NO 27 (JUNE 2008)
Inherent defect is not damage
Seele Austria GMBH & Co v Tokio Marine Europe Insurance Ltd
Court of Appeal 7 May 2008
Contract interpretation – contractors' all risks
NO 33 (JULY 2008)
Accountants avoid liability to fraudulent company
Moore Stephens v Stone & Rolls Ltd (in liquidation)
First instance 18 June 2008
Accountants – negligence – fraud
NO 35 (AUGUST 2008)
Large costs exposure for solicitors litigating without authority
Microsulis Limited and David Warner v Sir Charles Masefield and others
First instance 22 May 2008
Solicitors litigating without authority – breach of warranty – costs liability
NO 38 (SEPTEMBER 2008)
US services of suit and London arbitration clause: where to sue
Ace Capital Ltd v CMS Energy Corporation
First instance Commerical Court
Jurisdiction – anti-suit injunction – arbitration
NO 40 (OCTOBER 2008)
Efficacy of London arbitration clauses dealt a blow by the ECJ
Allianz SpA and Others v West Tankers Inc (C-185/07)
Advocate general's opinion 4 September 2008
London arbitration clause – anti-suit injunction – European law
NO 42 (NOVEMBER 2008)
Loss adjuster's fees not recoverable
Cuthbert v Gair (t/a Bowes Manor Equestrian Centre)
Supreme Court Costs Office 3 September 2008
Pre-action costs – loss adjuster's fees – recovery of costs
NO 45 (DECEMBER 2008)
Employers' liability policy trigger litigation
Durham v BAI (run-off) (in scheme of arrangement)
First instance 21 November 2008
Employers' liability insurance – mesothelioma – liability
NO 49 (JANUARY 2008)
Rubbishing vicarious liability
Biffa Waste Services Ltd & others v Maschinenfabrik Ernst Hese GmbH & others
Court of Appeal 12 November 2008
Construction – negligence – independent contractor defence
NO 52 (FEBRUARY 2009)
Assessment of damages and claims under the European 4th Motor Insurance Directive
Gerhard Meyer & Daniela Meyer v Groupama Grand Est
First instance 23 January 2009
Motor insurance – assessment of damages – 4th Motor Insurance Directive
NO 57 (MARCH 2009)
The importance of linking negligence to loss
Duncan David Bruce Rushmer v Mervyn Smith (t/a Mervyn E Smith & Co)
First instance 30 January 2009
Professional negligence – auditors – reliance
NO 60 (APRIL 2009)
Madoff with the kitchen sink, and other blanket notifications
Notification – awareness – Madoff
NO 66 (MAY 2009)
When transactions are flawed and claims negligently pursued
Axa Insurance Ltd (formerly NIG) v Akther & Darby solicitors
Queen's Bench Division (Commercial Court) 27 March 2009
Legal expenses – solicitors – acceptance of claims
NO 67 (JUNE 2009)
Solicitor negligence and loss of chance
Haithwaite v Thomson Snell & Passmore (a firm)
Queen's Bench Division - 30 March 2009
Professional negligence – solicitors – quantum
NO 73 (NOVEMBER 2009)
A surveyor's continuing obligation to notify clients of deadlines
Hortense Littlewood v David Radford and Charles Boston (formerly t/a Boston Carrington Pritchard)
Court of Appeal 13 October 2009
Breach of retainer – notification – professionalism
NO 76 (MARCH 2010)
Masefield AG v Amlin Corporate Member Ltd
Queens Bench Division - 18 February 2010
Uninsured – conflict of laws – Rome II
Reports, news and other items
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A claims handler's guide
This review, produced by Kennedys and Crawford, is about information gathering and the inevitable background of relevant case law. They consider the who, what, why, when and how of investigation and link this to marshalling an enquiry with an outcome in mind. Published in 2009.
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Seizing the opportunity - General Insurance Faculties roundtable report 2009
The CII hosted a round table event in London in July this year to examine the insurance industry as a whole. The discussion was as relevant to the life sector as to the non-life markets, as the participants, all industry practitioners of varying degrees of experience, contributed their views. This report is an account of the open and free-flowing debate.
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Corporate social responsibility: what does it mean for the insurance industry?
Jane Fiona Cumming and Neela Bettridge of Article 13 Ltd examine the issue of corporate social responsibility, assessing the implications for the insurance industry of the current trend towards, and desire for, sustainable development.
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Rutter medal winner 2009 Janice Staniforth (FCII), a Chartered insurance broker, has won the 2009 Rutter Medal as the best qualifying new Fellow of the CII with her dissertation "Compliance in general insurance broking - has FSA regulation improved working practices?" The Rutter Medal and prize, sponsored by Royal & Sun Alliance Group plc, is awared annually to the best qualifying new Fellow of the CII and is judged largely on the quality of the Fellowship major achievement or dissertation. Click here for a copy of the dissertation (members only). |
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The evolution of claims
The Claims Faculty has published an extensive research report on the evolution of claims, giving a comprehensive view of the key role that claims plays in today’s insurance marketplace. It also highlights the importance of skilled claims practitioners to the success of any claims operation. Published 2007.
Click here for the full report (members only). Click here for a public executive summary.
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2007 claims round table report
The Claims Faculty hosted a round table event in London in Spring 2007, attracting leaders in the field, and this report reflects the ensuing conversation. It is clear from the responses that the industry faces challenging times as it tries to meet the dual needs of the customer and its own companies to deliver cost-effective but efficient service whenever a claim arises. Sponsored by Accenture.
Click here for the full report (members only). |
CII Faculty Xpress
A monthly newsletter e-mailed to members by the Claims Faculty.
No 1 (March 2008)
PDF version
No 2 (April 2008)
PDF version
No 3 (May 2008)
PDF version
No 4 (June 2008)
PDF version
No 5 (July 2008)
PDF version
No 6 (August 2008)
PDF version
No 7 (September 2008)
PDF version
No 8 (October 2008)
PDF version
No 9 (November 2008)
PDF version
No 10 (December 2008)
PDF version
No 11 (January 2009)
PDF version
No 12 (February 2009)
PDF version
No 13 (March 2009)
PDF version
No 14 (April 2009)
PDF version
No 15 (May 2009)
PDF version
No 16 (June 2009)
PDF version
No 17 (July 2009)
PDF version
No 18 (August 2009)
PDF version
No 19 (September 2009)
PDF version
No 20 (October 2009)
PDF version
No 21 (November 2009)
PDF version
No 22 (December 2009)
PDF version
No 23 (January 2010)
PDF version
No 24 (February 2010)
PDF version
Also on this site …
Members of the faculty have access to a wide range of online technical information as a benefit of membership. The following is just a selection; for a complete guide to what is available see our home page. All members also have access to one of the largest insurance libraries in the world, the CII library.
Fact files
Fact-packed, up to date and easy to digest, our series of technical fact files includes the following specifically claims-related titles:
The Civil Procedure Rules
The Financial Ombudsman Service and general insurance
Fraudulent claims
Recent developments in insurance contract law
Recent developments in quantum
Recent developments in tort
This collection of key statistics includes salary data for regional and London general insurance claims staff.
This directory lists, categorises and describes over a thousand websites from all over the world focusing on insurance, risk and related financial services. Click here for a selection of specifically claims-related websites.
A gateway to published material, whether online or printed - books, reports, journal articles, websites, online documents etc. Click here to search the whole gateway, or browse these special links:
Textbooks on claims (1995 to date)
Recent publications on claims (2004 to date)
Key areas
The faculty has identified the following key areas to focus on in the immediate future. Click on the links for recent published material.
Claims supervision
Fraud
Liability claims
Motor personal injury |
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