CII Annual Report 2009

• Message from the President
• Message from the CEO
• 2009: Year in review
• The CII in figures 2009
• What members told us
• Our strategy
• Setting the Agenda
  • Professionalism
  • Insight
  • Retail Distribution Review
  • Skills
  • Climate change
• Leading the profession through…
  • Our members
  • General insurance
  • Financial services
  • PFS
  • Exams and qualifications
  • Customer service
  • Faculties & Societies
• Local & global
  • Local institutes
  • Global
• Corporate responsibility
  • Workplace
  • Community
  • Environment
• Business review
  • Business environment
  • Development & performance
  • Financial Statement & accounts
• Governance
  • CII structure
  • Committees & Boards

The CII in figures 2009

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© Copyright The Chartered Insurance Institute 2009