All goods and services sold by CII which also includes those
provided free of charge to customers from time to time whether
purchased online through the Website or offline by telephone or
paper order shall be and are subject to these terms and conditions
and any reference to purchasing goods and services on the Website
shall refer in equal measure to any such goods or services
purchased offline.
Please read these terms and conditions carefully as they
affect your legal rights and set out the terms and conditions on
which we, The Chartered Insurance Institute ("us", "we", "CII",
"Chartered Insurance Institute"), will allow you to use the goods
and services as well as this Website (the "Website -, which for the
avoidance of doubt includes any Restricted area which is accessed
by CII Members, registered users or subscribers) and the
information contained within it.
The Website is offered to you conditional on your agreement with
these terms and conditions and your continued use of it signifies
agreement with them in their entirety.Please read this carefully as
it affects your legal rights and sets out the terms and conditions
on which we, The Chartered Insurance Institute ("us", "we", "CII",
"Chartered Insurance Institute"), will allow you to use this web
site (the "Web Site -, which for the avoidance of doubt includes
any Restricted area which is accessed by CII Members, registered
users or subscribers) and the information contained within it. The
Web Site is offered to you conditional on your agreement with these
terms and conditions and your continued use of it signifies
agreement with them in their entirety. All goods and services sold
by CII, whether online through the Web Site or offline by telephone
or paper order shall be and are subject to these terms and
conditions and any reference to purchasing goods and services on
the Web Site shall refer in equal measure to any such goods or
services purchased offline.
Purchasing Goods and Services
1. We offer the opportunity to purchase certain
goods and services on the Website and offline, which includes via
brochures and other printed publications produced by the CII from
time to time (referred to in these Terms and Conditions as
"Offline"), including application, registration and payment for
examinations, study material and courses. Please review all of the
information which you intend to submit before you make payment. By
submitting this information you confirm that all of it is accurate,
true and complete.
2. If we accept your offer and agree to enter
into a contract with you, we will keep a record of the transaction
for a period of 6 years.
Price
3. The Price means the price for the goods or
services inclusive of VAT. Prices quoted on our Website and Offline
are in pounds sterling. Where relevant, Standard
delivery charges will be applied at the checkout (for web
purchases) and are detailed on the relevant application form (for
offline purchases). Expedited deliveries may incur additional
postage charges which will be agreed in advance between us.
Payment and Title
4. When you offer to purchase any goods or
services from us Offline by telephone or by paper application form,
or on the Website by clicking the 'Submit' button, you agree to
these terms and conditions. By completing and submitting the paper
application form / electronic order form or ordering by telephone
you are making an offer to purchase goods or services which, if
accepted by us, will result in a binding contract. We reserve the
right to refuse your order and in which case you will be notified
accordingly.
5. The Price may be paid by credit or
charge/debit card (some paper orders and overseas orders are paid
by cheque or bankers draft). The Price will be deducted from your
card if and when we have accepted your order. If your order is not
accepted by us we will inform you.
Cancellation and Termination
6. In accordance with The Consumer Protection
(Distance Selling) Regulations 2000 you have a right of
cancellation in respect of goods and services. This right (subject
to the Regulations) expires seven working days from the day after
the date on which either written confirmation for the goods and
services are received by you or your order for goods and services
is accepted by the CII. Please note: No refund or request to cancel
goods or services may be made after this period has elapsed. Should
you wish to cancel, notice should be sent to CII Customer Service
(customer.serv@cii.co.uk).
Where goods have been supplied to you prior to such cancellation
they must be returned to us, in the condition in which they were
supplied to you, at your expense. Reimbursement for any monies paid
by you which relate to the cancellation will be sent to you within
30 days of receiving the notice of cancellation or if goods are to
be returned to us, within 30 days of their receipt.
7. Examinations and courses are subject to
cancellation and re-scheduling at our discretion. If an examination
or course is cancelled or re-scheduled we will inform you of this
as soon as possible. If an examination is cancelled we will offer
you a place on an alternative examination or course. If this
alternative examination or course is not suitable you will be given
the option to cancel the contract, and we will credit the price
paid by you to your card (or the same method as original payment)
as soon as possible. We shall not be liable for any additional loss
or damage.
8. We may (at our option) suspend performance
of the services or terminate the contract at any stage if it
appears to us that you have not complied with these Terms and
Conditions.
Force Majeure
9. We reserve the right to cancel, suspend or
vary the operation of our obligations to you if events occur which
are in the nature of force majeure including (but without prejudice
to the generality of the foregoing) fire, flood, storms, plant
breakdown, strikes, lock outs, riot, hostilities, non-availability
of material or suppliers or any other event outside our control;
and we shall not be held liable for any breach of contract or in
tort including delict resulting from such an event.
Warranties and Liability
10. We will perform any services with
reasonable skill and care. Except as otherwise provided in these
Conditions, and except where goods or services are sold to a person
dealing as a consumer (within the meaning of the Unfair Contract
Conditions Act 1977), all warranties, representations and
undertakings, whether express or implied, statutory or otherwise,
including but not limited to warranties of satisfactory quality,
accuracy, fitness for a particular purpose and of non-infringement
of the rights of a third party, are hereby excluded to the fullest
extent permitted by law. Where goods or services are sold to a
person dealing as a consumer, nothing in these Terms and Conditions
shall affect his or her statutory rights.
11. Our liability (if any) under these
Conditions in respect of any defect in the goods or services or of
any duty owed to you under the Conditions will be limited to the
Price paid by you or if higher the amount available under any
responding insurance policy.
12. The above limitations do not apply in the
case of death or injury to any person.
Limitation of Liability and Disclaimers
13. We do our best to ensure that the
information in the Website and our Offline publications are
accurate and helpful at all times. However, we cannot ultimately
warrant the accuracy of that information and cannot be held liable
for any use or reliance you may make of or put on it except as
specifically agreed with us in any further agreement we may make
with you in writing.
14. The information provided by CII Knowledge
Services, on the CII Knowledge Services section of the Website, is
general in nature, and is not intended as expert advice, or as a
guide to insurance, risk or financial services for consumers or
meant to substitute for advice provided by a Financial Adviser or
other suitably qualified professional. You are advised to consult
with a Financial Adviser or other suitably qualified professional
and to check product information for full details, changes and new
information regarding any insurance or financial services product.
No claims or endorsements are made for any insurance or financial
services product in the CII Knowledge Services section and the
editor and publisher disclaim liability for the accuracy of the
information contained therein or any consequences of any use or
misuse of it to the fullest extent permitted by law. You will
indemnify CII against any and all claims, damages, losses,
liabilities and costs arising from and in connection with your use
and/or abuse of the Website or user's breach of these
Conditions.
15. Any link (be it a hypertext link or other
referral device) either described in an Offline publication or used
on the Website (including any Restricted area) is provided solely
for the use and convenience of the visitor. The link does not
represent any endorsement or recommendation by us and does not mean
that we have any association with the linked Website. We are not
responsible for the content of any Websites that have links either
to or from the Website or for the legal consequences of your
entering into any contracts with the third parties that have these
linked Websites and we do not accept any liability for any loss,
damage, expense, costs or liability whatsoever incurred by you as a
result.
16. We will not be liable for any loss, damage,
expense, costs, delays or other liability whatsoever (including
without limitation any financial losses such as loss of profit)
which you may incur as a result of any event beyond our reasonable
control (including without limitation any failure of transmission,
communication, computer or other facilities or your inability to
access the Website for any reason or any failure, error or delay in
the sending or receiving of any notice or communication or
instruction through the post or any electronic medium).
17. Access to and use of the Website is at your
own risk and we do not warrant that the use of the Website or any
material downloaded from it will not cause damage to any property,
including but not limited to loss of data or computer virus
infection.
18. Nothing within these conditions operates so
as to exclude, limit or restrict our liability for death or
personal injury.
19. Where you deal as a consumer, nothing in
the above exclusions affects your statutory rights.
Intellectual Property Rights
20. All Intellectual Property Rights and
goodwill in Offline publications or relating to the contents of the
Website belong to either ourselves or to our suppliers.
21. In particular, the CII asserts its
ownership of the trade marks displayed in relation to names, exams,
qualifications and exam titles (many of which are registered) and
nothing contained in these Terms and Conditions or the Website
should be construed as granting by implication, estoppel, or
otherwise, any licence or right to use any of the trade marks
whether Offline or online without our permission. However, copying
and printing of those web pages which contain the trade marks is
permitted within the scope of the licence contained at "Your use of
the Website" below.
Vexatious and Abusive Communication and Behaviour
22. CII employees and people undertaking work
on behalf of the CII will not be subjected to harassment and will
not engage with customers (either members or non members) who
become abusive or whose complaints/enquiries are vexatious.
Repeated complaints/enquiries from people who are abusive or
vexatious may result in a complaint/enquiry taking longer to
complete than necessary. The CII reserves the right to cease to
communicate with a customer about a particular matter, or at all,
if communication with the CII is felt to be abusive or vexatious.
The CII may also take disciplinary action against any member who is
found to have demonstrated abusive or vexatious behaviour and is in
breach of the CII Code of Ethics. All forms of communication
including email, letter and telephone or face to face
conversations, are covered by this policy.
Your use of the Website
23. You may download to a local hard disk and
print extracts from the Website solely for personal use.
24. You may not reproduce part or all of the
contents of the Website in any form unless it is for personal
use.
25. You may not copy or otherwise incorporate
into or store in any other Website, electronic retrieval system,
publication or other work any of the content of the Website in any
form (whether hard copy, electronic or other).
26. You may not frame or link to the Website or
any part of it without our express permission.
27. Where you have the opportunity to add or
post content to the Website (including any Restricted area of the
Website) you must only do so to send messages and material that are
proper and appropriate to it and you shall not do any of the
following:
(a) defame, abuse, harass, stalk, threaten or otherwise violate
the legal rights (such as rights of privacy or intellectual
property rights where applicable) of others;
(b) publish, post, distribute or disseminate any material which
is obscene, indecent or unlawful;
(c) advertise or offer to sell any goods or services, or conduct
or forward surveys, contests, or chain letters;
(d) upload files that contain software or other material
protected by intellectual property laws (or by rights of
confidentiality or privacy of publicity, where applicable) unless
you own or control the rights thereto or have received all
necessary consents;
(e) upload files that contain viruses, corrupted files, or any
other similar software or programs that may damage the operation of
our or another's computer;
(f) upload files which contain an active hypertext link to
another Website;
(g) delete any author attributions, legal notices or proprietary
designations or labels in any file that is uploaded;
(h) falsify the origin or source of software or other material
contained in a file that is uploaded;
(i) download any file posted by another user of the Community
Area that you know, or reasonably should know, cannot be legally
distributed in such manner.
28. We shall be entitled at any time to delete,
remove or suspend the whole or any part of any content which Users
add or post to the Website without notice and without incurring any
liability.
Privacy
29. We will use our best endeavours to
safeguard the privacy of our users. Our data processing practices
are explained below.
Data Protection
30. We may disclose your information, if
required to do so by any legal or regulatory body. We may share
your information with carefully selected third parties. We or they
may contact you by mail, telephone, fax or e-mail to let you know
about any goods, services or promotions which may be of interest to
you. We will never sell your personal data to third parties and
will assume that you consent to us sharing your data in this way
unless you notify us to the contrary by contacting Customer
Service. You have a right to ask for a copy of your information and
to correct any inaccuracies. To make sure we follow your
instructions correctly and to improve our service to you through
training of our staff, we may monitor or record communications.
31. CCTV is in operation at some of our testing
centres for a number of reasons including to monitor examination
performance and fulfil our disciplinary and regulatory functions
and by attending the examination you are giving your consent to
being recorded.
Information To Improve Our Site
32. We collect information automatically about
your visit to our site. This information is used to help us follow
browsing preferences on our site so that we can regularly improve
our service.
Cookies
33. The main use of cookies is to assist your
use of the site, and allow you to access Restricted areas of the
Website without entering your personal details each time. However
in certain areas of the Website we may use cookies to collect and
store information about you and how you use the Website. If you do
not want cookies to be used in this way, you can set your browser
to disable them. For more details on cookies and disabling them you
may wish to visit www.aboutcookies.org.
General Notices
34. We reserve the right to change the terms
and conditions under which the Website is offered at any time. Any
such change in these Terms and Conditions will be effective once
reflected in the text of the Terms and Conditions and published on
this web page or Offline. You should check the Terms and Conditions
periodically to ensure that you are aware of and complying with the
current version.
35. The interpretation, construction, effect
and enforceability of this agreement shall be governed by English
Law, and you and we agree to submit to the exclusive jurisdiction
of the English courts for the determination of disputes.
Additional Terms and Conditions
36. Please note the CII exam policies are
detailed at www.cii.co.uk/policies.
These policies are additional terms and conditions and relate in
the main to entering for and sitting exams and subsequent issue of
exam results. Please note that in entering for any examination with
the CII you agree to be bound by these additional terms and
conditions.