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Chartered Insurance Institute
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Code of Ethics

The CII encourages the highest professional and ethical standards in insurance and financial services worldwide. Consumers and the membership of the CII expect all members to meet these standards and maintain the reputation of the CII by following the Code of Ethics.

The code sets down the principles which all members of the CII should follow in the course of their professional duties.

As such, our members are required to:

  1. Comply with the Code and all relevant laws and regulations.
  2. Act with the highest ethical standards and integrity.
  3. Act in the best interests of each client.
  4. Provide a high standard of service.
  5. Treat people fairly regardless of age; disability; transgender; pregnancy and maternity; marriage and civil partnership; race; religion and belief; sex; and sexual orientation.

Failure to comply with the Code may result in disciplinary action against the member and risk adverse publicity for the member and their organisation.

Updates to the Code of Ethics

The Code is subject to regular review to ensure it remains relevant and appropriate. The last review took place in early 2014 which resulted in the Code being updated to improve clarity and to reflect changes to equality legislation introduced in the Equality Act.

The lastest issue of the Code came into force on 14th April 2014.

Download a copy of the new Code »

Any offences which take place prior to the introduction of the Code of Ethics, 2014 issue will be charged against the Code of Ethics, 2009 issue. Any offences which have taken place after 14th April 2014 will be charged against the 2014 Code of Ethics.

Online ethics course 

Our online ethics course has been developed to help members update their knowledge on the CII's Code of Ethics.

The course covers some of the following topics:

  • What do we mean by ethics?
  • Ethics and the business environment
  • Ethics in insurance and financial services
  • Ethics and your working environment
  • How to handle ethical issues.

The course is free to members and once completed members can claim CPD. The course has also been added to all the essentials' suites of ASSESS. 

Access the online ethics course » - This will open in a new window.

Code of Ethics - your practical guide

Our feedback from members shows that while they find the CII's Code of Ethics a good set of principles many members would value more supportive material such as case studies and practical content to help them develop ethical practice in a day to day context. To help this we have developed a practical guide to the Code - which can also be used as part of a member's CPD activity - to demystify ethical issues with case studies and a simple guide to understanding the five principles which underpin the Code. We hope you find it useful.

Download the Code of Ethics - Practical Guide »

This latest version is an update of the guide previously known as "Demystifying the Code of Ethics" which has been updated to reflect the new Code of Ethics which came into effect on 14th April 2014.