The CII encourages the highest professional and ethical
standards in insurance and financial services worldwide. Consumers
and the membership of the CII expect all members to meet these
standards and maintain the reputation of the CII by following the
Code of Ethics.
The code sets down the principles which all members of the CII
should follow in the course of their professional duties.
As such, our members are required to:
- Comply with the Code and all relevant laws and
- Act with the highest ethical standards and integrity.
- Act in the best interests of each client.
- Provide a high standard of service.
- Treat people fairly regardless of age; disability; gender
reassignment; pregnancy and maternity; marriage and civil
partnership; race; religion and belief; sex; and sexual
Failure to comply with the Code may result in disciplinary
action against the member and risk adverse publicity for the member
and their organisation.
Updates to the Code of Ethics
The Code is subject to regular review to ensure it remains
relevant and appropriate. Following a recent review the Code has
been updated to improve clarity and to reflect changes to equality
legislation introduced in the Equality Act.
The new issue of the Code came into force on 14th April
a copy of the new Code »
Any offences which take place prior to the introduction of the
new Code will be charged against the Code of Ethics, 2009 issue.
Any offences which take place after 14th April 2014 will be charged
against the new Code.
Online ethics course
Our online ethics course has been developed to help members
update their knowledge on the CII's Code of Ethics.
The course covers some of the following topics:
- What do we mean by ethics?
- Ethics and the business environment
- Ethics in insurance and financial services
- Ethics and your working environment
- How to handle ethical issues.
The course is free to members and once completed members can
claim CPD. The course has also been added to all the
essentials' suites of ASSESS.
Access the online ethics
course » - This will open in a new window.
Code of Ethics - your practical guide
Our feedback from members shows that while they find the CII's
Code of Ethics a good set of principles many members would value
more supportive material such as case studies and practical content
to help them develop ethical practice in a day to day context. To
help this we have developed a practical guide to the Code - which
can also be used as part of a member's CPD activity - to demystify
ethical issues with case studies and a simple guide to
understanding the five principles which underpin the Code. We hope
you find it useful.
Download the Code of
Ethics - Practical Guide »
This latest version is an update of the guide previously known
as "Demystifying the Code of Ethics" which has been updated to
reflect the new Code of Ethics which came into effect on 14th April