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Chartered Insurance Institute
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Engaging with our people


There are many opportunities for our people to express and contribute their ideas and views and to engage with the CII.

Below are a few examples of the CII's communication framework used for engaging with our people:

The Information and Consultation Forum (ICF)

The Information & Consultation Forum (ICF) plays a key role in supporting the internal communication across the CII Group. The forum is comprised of staff representatives from across the organisation and representatives of CII management who meet quarterly to discuss business matters and issues raised by CII staff.
The ICF provides a means for staff to put forward suggestions or ask questions about the business in confidence. As a result, the ICF has been influential in making changes, for example, introducing recycling and environmental initiatives at the CII.
The ICF have contributed to the development of the CII values, the P&DR process and the competency framework and also provide feedback to the senior management team on issues such as the strategic plan.

Investors in People (IiP)

Investors in People (IiP) is a national standard for achieving business goals through employee learning, development and communication. The CII were first accredited as an Investor in People in December 2003. In 2005, and November 2008 we were reaccredited as continuing to meet the standard, achieving Investors in People Gold standard in 2011.

Business Updates

Quarterly business updates provide a key mechanism for staff to receive updates on our strategic objectives in line with our values, mission and our purpose. This form of communication has been firmly in place for more than ten years and provides staff with an opportunity to receive an update on key strategic and operational developments.

Roundtable Discussions

Regularly scheduled 'Roundtable discussions' allow employees from across the organisation to meet and discuss a range of topics including current projects, and initiatives. These events allow all employees to contribute ideas, suggestions, and to review the CII's progress against its strategic objectives in addition to promoting informal networking and cross-departmental communication.

People Matters

People Matters is the CII's internal HR newsletter designed to support our learning culture and IiP. It is a great way of sharing knowledge, learning activities, our values and mission. The success of People Matters is as a result of our people's commitment and involvement in writing articles and providing ideas for subsequent issues.

Social Committee

We have an active social committee which helps to develop the sense of teamwork that we believe is important in ensuring our continued success. The aim of the CII social committee (CIISC) is to try to run a variety of events during the year, recognising that people have different interests and preferences, but hoping that there will be something for everyone. Since its launch in 2006, we have organised many events, including; summer parties, quiz nights, bowling, London walks, karaoke, ice skating, a trip to Shakespeare's Globe Theatre and a pantomime.