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CII frequently asked questions

Our most frequently asked questions are answered within this section and are updated as new queries are received and answered.

Study Materials

Do I need to enter the exams at the same time as the study material?

No. Study materials and exams can be bought at seperate times. When ordering online or using an application form you may choose to purchase study materials without entering for an exam and vice versa.

How often are coursebooks updated?

This will vary according to the content of the unit. Please visit www.cii.co.uk/qualifications and then select the relevant qualification and unit.

I am studying for the CII exams and would like to read something to update and expand upon what is in the coursebook, can you help me?

For most CII exams there is a list of recommended reading in the syllabus which you can find within the syllabus section for each qualification on the website. Most of the items listed can be borrowed or purchased via CII Knowledge Services. You can also find much other information on your subject via CII Knowledge Services. The fact files at www.cii.co.uk/knowledge are particularly useful for updating your knowledge on a particular subject.

Can I obtain a multiple-choice paper from a previous exam?

There is a specimen paper within the exam guide which is produced in exactly the same way as the public papers. The CII does not publish previous multiple-choice examination papers. The multiple-choice questions for each examination paper are randomly selected from a large question bank and questions may be re-used in future sittings. To publish past papers would mean disclosing our question bank.

Can you tell me why the answer to a question in the examination paper may not appear in the course book?

CII examinations test the published syllabuses, which are available within the pages of each qualification, and not the contents of any particular tuition material. For example, it would be unfair to test the contents of the CII course book, as not all candidates choose this particular study option. The questions employed in examination papers are all deemed central to the syllabus and of an appropriate level for candidates. In the case of essay or case study questions, candidates are expected to apply knowledge from across different areas of the syllabus, not simply regurgitate material from the text.

When are the Examination Guides issued?

For Diploma and Advanced Diploma subjects, the Examination Guide is issued twice a year in line with the two sittings in April and October. The Guide on the April examination is available approximately three weeks prior to the next examination sitting in October. The Guide on the October examination is available approximately three weeks prior to the next examination sitting in April.

Multiple choice question exam guides are updated to take into account syllabus and legislative changes. All multiple choice question exam guides are updated annually. Candidates should be aware that the questions used in a multiple choice specimen paper will remain the same unless affected by a change in syllabus or legislation, in which case, the question will either be amended to accommodate the change, or replaced by an entirely new question.

How long does delivery of study material take?

From the time your order has been accepted by us, coursebooks sent within the UK are dispatched on a 24 hour service to company addresses and 48 hour service to private addresses. These are delivered by courier and both need to be signed for upon delivery (we do not deliver to PO boxes).

Revision aids (key facts booklets, exam guides, computer based training, audio CD's) sent within the UK are sent by post and take a maximum of 5 working days for delivery. If revision aids are ordered with coursebooks, then they are sent on the 24 hour service and need to be signed for upon delivery. Coursebooks and revision aids sent overseas take a maximum of 14-21 days for delivery.

How will I know that you have received my order?

If you place your order via the website you will receive an automatic acknowledgement of your order advising you that it has been submitted for processing.  If you submit your order by post/facsimile you will be sent an acknowledgement of your order within 2 working days and if you have ordered study material this will be sent at the same time.  If an item is not in stock your acknowledgement will show when it is expected.

If there is a problem with your order, a communication will be sent to within 5 working days

Why do you not produce coursebooks for the Advanced Diploma in Financial Planning units (AF1-AF5)?

The AF1-AF4 examination syllabuses test assumed knowledge and application skills gained from study of the Diploma in Financial Planning units (J01-J07). The Advanced Diploma is therefore assessing the planning skills of candidates rather than knowledge per se. To assist candidates to prepare for the examinations we have produced a case study workbook for units AF1'AF4. A case study workbook is not offered for unit AF5 Financial planning process as this draws together and tests your knowledge gained through study of the other units. You will, however, receive a 'fact find' 2 weeks before the exam which you will use to draw up a financial plan in the exam.