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Chartered Insurance Institute
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CII frequently asked questions

Our most frequently asked questions are answered within this section and are updated as new queries are received and answered.

Log in to the Website

I can't log in to the website - why?

You can log in to the CII website using a combination of either your registered email address or PIN (Personal Identification Number) and your password, which you would have set during the online registration process. However if you joined, or transacted with us offline or via paper application, you may have never logged into the website. An updated security password service was introduced in November 2006, so to log on please check which category is relevant to you:

New User: Have no PIN and have not created an online user account since November 2006. We recommend trying the 'No Password' and or 'Forgotten Password' options first to check that you do not already have an account with us.

No Password: Have PIN but haven't created a password since November 2006. Provided you have not already created a password, this option allows you to login using your PIN, Surname, DOB.

Forgotten Password: Have PIN and have created a password since November 2006. This will send an email to your registered email address with instruction on how to reset your password online.

Once you have successfully logged into the site, please check your personal details within your 'MyCII' to ensure we have the correct information against your account.

What is a PIN?

This is a Personal Identification Number which is allocated to you and all your records are kept against it. If you have been allocated a Personal Identification Number (PIN) this does not automatically mean that you are a member of the CII/PFS.