CII has established industry leading accreditation
standards. The standards reflect the aims of the CII in raising
professional standards within the insurance and financial services
The accreditation standards provide a valuable tool against
which organisations can benchmark the quality of their training and
development. Accreditation enables employers to demonstrate their
commitment to investing in employee development thus greatly
supporting the recruitment and retention of high calibre
Accreditation standards provide confirmation that the training
is of an independently verified high standard and will support
learners in their professional development either through the award
of credits towards their Continuing Professional Development (CPD)
requirements or credits towards professional qualifications.
Achievement of CII accreditation
Reaching the CII accreditation standards is a major achievement
and to recognise this, the CII will provide appropriate comments
and/or statements to support any publicity opportunities the
accredited organisation or individual has identified.
On achievement of accreditation a certificate will be issued to
an accredited individual, course provider or programme manager.
Use of accredited title, logo & certificates
Guidelines to accreditation are available which state how
the accreditation title, logo and certificates may be used. No
accreditation material may be used in any way which may mislead
others or provide false information relating to the scope of the
Use of certificates
The accreditation certificates that CII issues provide
evidence that the specific accreditation standards have been met;
the accreditation certificates do not provide evidence of
completion of a CII qualification.
All holders of CII accreditation certificates must, as a
condition of retaining such certificate, comply with the
accreditation standards. Inappropriate use of a title or
accreditation or failure to comply with this requirement in any
respect may result in the forfeiture of the accreditation award and
lead to disciplinary consequences.
The accredited individual course provider/programme manager can
display the certificate for as long as they maintain the
accreditation and comply with the accreditation standards, terms
If any individual/course provider/programme, from any cause
whatsoever, ceases to be accredited or entitled to the
accreditation benefits, in accordance with the Laws of the
Institute, he shall return the accreditation certificate and, where
applicable, the letter of achievement to the CII.
Use of CII logo
An individual shall not use any of the CII's logos
without CII prior agreement.
The "Full Achievement", Coat of Arms and the various
representations of the CII's logos are protected by Registered
Appeals against an accreditation decision may be made.
Recognition of prior learning appeals
Any candidate whose recognition of prior learning application has
been declined, may present an appeal to the CII.
Candidates are advised to review the recognition of prior
learning appeals procedure which
contains a link to the application form.
An administrative fee is payable to cover the cost of
appealing, where the appeal is successful the fee will be
The fee to appeal an individual accreditation decision is
Company accreditation decisions
There are three main grounds for appeal:
- Extenuating circumstances that were not revealed for valid
reasons prior to receipt of the accreditation decision
- Alternative routes for resolution of the complaint/ issue have
- Evidence to support that there has been a misinterpretation of
the information provided to CII.
Circumstances not accepted as grounds for an appeal:
- Claims of being unaware of, or not understanding the
accreditation standards and requirements
- An appeal against a decision made by the CII Disciplinary
The fee to appeal a company accreditation decision is £500.
Companies wishing to appeal should contact the accreditation team
Other accreditation decision appeals
Any candidate whose accreditation application has been
declined, may present an appeal to the CII.
The first stage of the process is for the applicant to submit a
document outlining their appeal to the CII.
The appeal will be reviewed by the CII Accreditation Panel and
the appeal decision will be reported to the applicant within 5
working days of the Accreditation Panel meeting.
Should you have any complaints regarding CII
accreditation please contact the CII Customer Service to register
your complaint at:
Chartered Insurance Institute
42 - 48 High Road
Tel: 020 8989 8464
We endeavour to acknowledge all complaints within two working
days and to respond in full within five working days. If this is
not possible we endeavour to keep customers informed of the
progress of their enquiry on a regular basis.
Any individual or company shall be entitled to resign the
accreditation on giving written notice to the CII. There is no
entitlement to a refund of the accreditation fees paid. The
accreditation certificate must be returned to the CII.
Changes to circumstance
Any individual or company will notify CII immediately of
any change in circumstance which materially affects the operation
of the CII accreditation.
Changes to circumstance also include expanding or reducing the
scope of any accreditation.
Promotion of accreditation
CII will list the accreditation awarded on the CII
website: www.cii.co.uk. Please
contact Accreditation Services for further information.
*Please note: this does not apply to recognition of
All CII accreditations are subject to annual monitoring. CII
Accreditation Services will undertake an annual review of the
accredited organisation or individual to confirm the accreditation
standards are maintained.
CII will write to an accredited individual, course provider or
programme manager one month before the accreditation is due for
surveillance to confirm the process required to maintain their
The CII will review any changes to practice since the initial
accreditation review, where appropriate conduct 1:1 interviews or
training observations in order to confirm that standards are
maintained and CII accreditation requirements continue to be
At the renewal (the end of the contracted period) the
accreditation will be subject to a full review which will mirror
the original assessment process.
CII accreditation operates on an equal opportunity basis and
applications are welcomed from all organisations and individuals
who feel they meet the required accreditation standards. Read
further details on the CII's commitment to